So my experience of Vango is poor build quality poor customer service appalling back up and an unwillingness to listen to their customers I was then told to go back to camping spares as this was not a warranty issue. The dealer advised me to go back to Vango. The tent is five years old an had 5 1 week outings since I purchased it. I made a complaint to Vango who said I should take this up with my dealer. Upon inspection the tent had ripped along the canopy in several places and along the entry zips the Aluminum poles had already snapped when the front poles deflated and had ripped the gussets on both sides of the canopy. I had found a Good Samaritan on the campsite that let me sleep in his awning in the meantime there was however no room for my clothes or equipment which I left in the now flooded and deflated tent. I decided to cancel the order as I was due back on the mainland on the Friday and could no guarantee that I would be their to receive the goods. I contacted camping spares to see when I was likely to receive the parts with no reply to my email and no answer to my query over the phone. Checking the tracking number parcel force had the poles still in the hub. However no parts on Saturday, nothing on Sunday and the same thing Monday morning. A promise to send spare poles overnight for delivery Saturday AM made me feel reassured. I contacted camping spares after a lot of searching and a few calls to the tent supplier I was able to speak to a lady in Glasgow. I was camping in the Isle of Man when a disaster struck all three of the air beams failed at the same time on Thursday night. It is only really when things go wrong you can put this to the test. The Tent cost £575 in 2014 Vango seemed to offer a good support at the time of purchase. If you have a photo of this Tent click here to upload itīy: Robstepney Reason: I own(ed) one Made in: 2014 Rating: Member Uploaded Images - click to enlarge
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